About these terms
FlightTime Logbook is operated by Triston Loeman, operating as FlightTime Logbook, in Ontario, Canada ("FlightTime", "we", "us"). These terms cover our website, desktop and iPhone applications, licences, cloud synchronization and related services. Contact [email protected] with questions about your account, billing or these terms.
When you create a FlightTime account or purchase a subscription, these terms form part of your agreement with us. Your checkout information identifies the plan, price, billing period and other purchase details. The Privacy Policy explains how we handle personal information; it does not replace these terms.
Nothing in these terms takes away a right or remedy that applicable law does not allow us to exclude. Mandatory consumer protections prevail over an inconsistent provision here.
Your account and licence
Provide accurate account and billing information, keep your credentials private and tell us promptly if you suspect unauthorized access. You are responsible for activity you authorize through your account. We will not ask you to publish your password or licence key in a support channel.
Website sign-in may use email/password or Discord. Desktop and iPhone sign-in require a FlightTime username or email and password. Discord linking is optional. A verified Discord connection can associate an existing eligible licence with your account; conflicting accounts or logbooks may require support rather than an automatic merge.
A valid licence grants a limited, personal, non-exclusive right to use the supported FlightTime applications and services for your own logbook. It does not transfer ownership of the software. Device allowances and licence status appear in your account dashboard. Do not share, sell or transfer your licence or bypass access controls without our written agreement.
You must be legally able to enter this agreement. A flight student who is not legally able to contract independently must use the service with the involvement and authorization of a parent or guardian who can accept responsibility for the agreement. The service is not directed at children under 13.
Plans, payments and renewal
We currently offer monthly and annual subscriptions. Prices are shown in Canadian dollars unless checkout expressly states otherwise. Review the final amount, billing frequency, any applicable taxes and any discount conditions before paying. Your bank may impose currency conversion or other charges that we do not control.
Stripe handles payment processing and the billing portal. A licence is fulfilled after payment is confirmed; beginning or abandoning checkout does not entitle you to a paid licence. Payment or account problems may delay activation. Contact support if payment completes but access does not appear.
Subscriptions renew automatically for the selected billing period until cancelled. You authorize recurring charges on the payment method supplied at checkout. Manage payment details and cancel renewal through your account's billing controls. Contact support if you cannot access those controls.
Discounts apply only according to the conditions shown when offered. We may change prices for future purchases or renewals with notice required by law. We will not retroactively change a completed payment. Where a proposed renewal change applies, you can cancel renewal before it takes effect, subject to your statutory rights.
New lifetime plans are not offered for sale. An existing purchase or specific no-expiry licence grant remains governed by its stated conditions. A no-expiry grant does not automatically cancel a separately active Stripe subscription; contact support or use billing controls to stop any unwanted renewal. "No expiry" refers to the licence's date, not a promise that the service will operate forever.
Cancellation, expiry and retrieving your records
Cancelling renewal normally leaves paid access in place until the paid expiry date. It does not immediately delete your account or your records.
After paid access expires, eligible licences provide 30 days to view and export records already stored locally. During that recovery period, editing, imports and cloud synchronization are disabled. Desktop offers routine exports and backups; the iPhone provides recovery export controls. The recovery period does not download a missing cloud logbook, so keep your devices synchronized and retain independent exports before expiry.
After recovery ends, app access through the expired licence ends and associated cloud flight data is scheduled for deletion. An eligible licence restored before cleanup may preserve cloud records. Cleanup is scheduled rather than guaranteed at the exact second of the deadline. We do not remotely erase your local database files or copies you exported, but preserving a local file does not itself restore app access.
A revoked licence may lose access immediately, depending on the reason and applicable law. Permanent deletion of a revoked licence does not delete the account. If no other qualifying licence protects it, the cloud retention process applies, including a 30-day period from deletion subject to an earlier applicable deadline. This is a cloud retention period, not a new right to use or export through a revoked licence.
Refunds and billing concerns
Contact support promptly with your account email and payment reference if a charge is incorrect, duplicated, unauthorized or the purchased service was not provided. Do not send full card information. We review refund requests based on the circumstances, the purchase disclosures and applicable law.
Cancelling renewal or deleting an account does not automatically issue a refund. This does not restrict any mandatory cancellation, refund, warranty or other consumer right. If a refund is legally owed, these terms do not make it discretionary or dependent on our approval.
Your flight records and responsibilities
You retain your rights in the records you enter. You authorize us and our service providers to process those records as needed to provide requested features, including storage, synchronization, account administration, recovery and support, as described in the Privacy Policy. This permission does not transfer ownership of your records to FlightTime.
Only enter or import information you are entitled to use and share. Employer, airline and third-party confidentiality rules can apply to reports and crew information. Do not include passenger information or other unnecessary personal data in your logbook or support attachments.
Review imported entries and calculated summaries. Source reports, handwriting/OCR, column matching, aircraft mappings, day/night estimates and incomplete data can produce errors. You are responsible for confirming dates, hours, roles, aircraft, routes and other entries against your source records and the rules that apply to your flying.
FlightTime is a recordkeeping tool. It is not a flight planning, dispatch, operational control or aviation safety system. It does not certify your qualifications, satisfy every regulator's record format or determine fitness to fly. Keep the records and attestations required by your regulator, employer or training organization. Verify any export before using it for an application, audit or legal requirement.
Local storage, cloud sync and backups
The applications keep local records and can exchange changes through your account's cloud service. A device needs a valid account/licence session and a connection for authentication and cloud operations. Offline availability depends on the saved session and access state; unlimited offline access is not promised.
Synchronization is not an independent archival backup. Changes and deletions can propagate between devices. Keep your own exports and backup files, review sync results and do not assume an offline or closed device has received an update. Local backups and exports require your own device and storage protections.
Cloud records are associated with the account or linked identity, while licences control access. Replacing a key does not ordinarily create a new cloud logbook. Account conflicts and a local database belonging to a different identity can prevent sign-in or sync to protect existing records. Contact support before attempting to move or replace a database.
Account deletion
Request permanent account deletion through support. We verify ownership before completing it. Deletion removes the relevant account or identity, licences, sessions and associated cloud flights from the active database and terminates related subscriptions as part of the deletion process. It can end access immediately, including access under a previously purchased no-expiry licence. Export your records first.
Deletion does not automatically refund previous purchases, erase files on your devices, recall delivered emails or remove records independently retained by Stripe or other providers. Limited records may remain where legally required or necessary for legitimate purposes described in the Privacy Policy. Recreating an account does not restore a deleted licence or cloud logbook.
Acceptable use and software rights
Do not misuse the service, access another person's records, upload unlawful material, compromise infrastructure, evade licence or authentication checks, distribute credentials, or interfere with other users. Do not copy, redistribute or exploit FlightTime software or branding except as permitted by your licence or applicable law. Nothing here prohibits a right that law expressly permits, such as an applicable interoperability exception.
Third-party names identify supported formats or services. FlightTime is not affiliated with or endorsed by Air Canada, Porter, Jazz, Discord, or other airlines or platforms simply because their names appear on the website. Their services and policies are separate from ours.
Updates, availability and service changes
We may fix errors, change supported formats and release updates. Airline report layouts and third-party services can change, so an importer or external connection may need maintenance. Planned integrations are a direction for development, not a guaranteed release date or a condition of a current purchase.
We aim to provide dependable service but do not guarantee uninterrupted availability or error-free data processing. Maintenance, network issues, provider failures and security incidents can affect access or sync. Where practicable, we will give notice of material interruptions, changes or discontinuation and a reasonable opportunity to export records. Statutory remedies remain available where applicable.
Suspension and ending service
We may restrict access where reasonably necessary to address a material breach of these terms, non-payment, unauthorized use, security risk or a legal requirement. Where appropriate and practicable, we will explain the reason and allow you to resolve the issue. We may act promptly to protect accounts or systems. Contact support if you believe a restriction is mistaken.
If we discontinue a paid service before its purchased period ends, we will provide the notice, refund or other remedy required by law. Termination does not erase either party's accrued obligations or any surviving statutory rights.
Liability and disputes
To the extent permitted by law, we are not responsible for losses caused by inaccurate source records, unreviewed imports, misuse, unsupported modifications, or failures of devices and services outside our reasonable control. We do not exclude a liability, warranty or remedy that cannot lawfully be excluded. These terms do not require you to waive claims for our fraud or other liability that applicable law preserves.
Please contact support first so we can try to resolve a concern. These terms are governed by Ontario law and the applicable federal laws of Canada, subject to the mandatory protections of your place of residence. They do not require mandatory arbitration, waive a right to bring an eligible claim or prevent you from contacting a regulator or using a court or tribunal with jurisdiction under applicable law.
Changes to these terms
We will update the date when these terms change and provide appropriate notice of material changes. Changes apply prospectively; they do not remove accrued rights. If a change requires your express agreement, we will obtain it rather than treating a website update as consent. If you do not want to renew under revised terms, cancel renewal before your next charge or contact support about your options.
If one provision is unenforceable, the remaining provisions continue to apply to the extent lawful. Contact [email protected] for a copy of these terms, billing help or questions about your agreement.